Information required for troubleshooting technical issues

Our goal is to make Local Line as easy to use as possible. There will be times when you experience technical difficulties and it’s our priority to help! There's information you can have ready to share with us that will help us, help you faster!

Troubleshooting

Before you call or email us, have you tried the following?

1. Logging out and logging back in
2. Clear your browser cache
3. Refresh your browser

When you call us it’s good to have the following information handy:

1. What is the issue?
2. Did you try logging out and back in, clearing your browser cache, and refreshing your browser?
3. What browser and browser version did you use (ie. Chrome, Safari, Firefox, etc)
4. What device/version did you use (ie. Macbook, PC, iPhone, Samsung, etc)
5. Did you receive an error (ie. 400, 404, 500, etc)
6. Last steps taken before you encountered the issue 
7. Include screenshots if possible

If your customers are experiencing a technical problem:

1. Customer name as it appears in your Customers tab
2. Customer email
3. What is the issue?
4. Did you try logging out and back in, clearing your browser cache, and refreshing your browser?
5. What browser did you use (ie. Chrome, Safari, Firefox, etc)
6. What device/version did you use (ie. Macbook, PC, iPhone, Samsung, etc)
7. Did you receive an error (ie. 400, 404, 500, etc)
8. Last steps taken before you encountered the issue 
9. Include screenshots if possible