Add Delivery and Pickup Locations

You dictate how, where and when your customers receive their orders. Use delivery plans and pick up locations to best service your customers.

Delivery plans

Delivery plans dictate which customers will be offered delivery. A customer with a set city matching one of your delivery locations will automatically be offered delivery. A customer with a non-matching city will not be offered delivery. Pickup locations are always offered to customers no matter their city.

Add a Delivery Plan

  1. Click the Deliveries tab on the navigation bar.
  2. Click Delivery Plans.
  3. Click Add Plan button.
  4. Complete the form fields and note the following:
  • Delivery area - If you want to add a more specific delivery area than this field allows, such as townships and particular zipcodes, you can indicate that by adding a tag to the order to represent it. To add a tag to an order, go to the Orders tab and click View next to the order. In the Tags section, type the tag text and then press “Enter” on your keyboard. You can filter your orders by tags from the Orders tab.
  • Order Lead Time - This is the amount of time you need to prepare the order from when it was received, to when it is delivered. The clock for lead time is based off 11:59 PM on the day of delivery. 
Example: The order time for the Toronto delivery plan below is 48 hours, and they deliver Monday to Friday. If the customer orders Monday they will not be able to select Tuesday as their delivery day. Wednesday is the first day they can expect the delivery because of the 48-hour lead time



  • Select the weekdays you deliver to the given city


  • Select the days of the month you deliver to the given city (i.e. every other Friday, the first Monday of each month)

Custom Checkout Message

After customers place their order, the Custom Checkout Message will appear with the automated confirmation that the order was placed successfully and the date of delivery. 

This is a good place to include any of the following information:

  • Delivery fees may vary depending on weight of order
  • If you will send them tracking information on shipped items
  • Will you message in Local Line for updates 
  • Your contact information 
  • Any other items they should know about your delivery process


3.         Click Save.

Note: To edit a delivery plan, click the Edit button to the right of the plan. Click the x to delete a delivery plan. 

Pickup Locations

Adding pickup locations allows purchasers to order your products even if they aren't in one of your delivery zones. Once an order is placed, you'll be given the name of the location associated with that order and you can drop off the goods for the purchaser(s).

Add a Pickup Location

  1. Click the Deliveries tab on the navigation bar.
  2. Click Pickup Locations.
  3. Click Add Location.
  4. Complete the form fields. 


    Note: To edit a pickup location, click the Edit button to the right of the location. Click the x to delete a pickup location. 

    24px-2 Click here to proceed to your next step, adding customers.

    24px Check out these blog posts all about to distribution, click here to read more!