Cancel an Order

Cancel a Customer Order 

  1. Head to the Orders tab > Customer Orders sub-tab
  2. Click the 'View' button beside the order you wish to cancel 
  3. Select the 'Cancel Order' button in the bottom of the order window. 
  4. Head to the Supplier Orders sub-tab and cancel the corresponding supplier order 

Cancel a Supplier Order 

  1. Head to the Orders tab > Supplier Orders sub-tab
  2. Click the 'View' button beside the order you wish to cancel 
  3. Select the 'Cancel Order' button in the bottom of the order window. 
  4. Head to the Customer Orders sub-tab and click the 'View' button beside the corresponding customer order
  5. Remove products from cancelled supplier order 
  6. Click the 'Save Changes' button at the bottom of the order window

 

TIP: In order to find corresponding customer and supplier orders, it is helpful to note that the order numbers tend to be in sequence. For example customer order #101 would correspond with supplier order #102 and #103.