Add an additional account or update an existing account to ensure you receive your payouts
Payouts for the credit card and ACH/EFT payments you have received in Local Line through LocalPay are processed to your primary bank account. If you want to add a new account or update an existing bank account that’s designated for receiving payouts, then you must update your primary bank account with the new information.
If you previously added your bank account for receiving disbursements as a secondary bank account, then you must:
- Disable your secondary bank account by replacing the account number with all zeros.
- Update your primary bank account with the correct routing number and account number for processing disbursements.
When updating account or routing numbers for existing or additional bank accounts, a manual review of the supporting documents is needed for approval and can take up to five business days.
During the five-day review and approval period for updating or adding another bank account, all processed payments are funded to your account’s balance. Funds are ready for immediate withdrawal to your new or updated primary bank account after the account is validated.
Manually Update in the Portal
Access your LocalPay portal from your Local Line backoffice, by going to Payment -> Payment Gateway Setup, and then clicking the View your payments portal button
You will need to log in using your LocalPay username and password -- these are the credentials you created when you set up your LocalPay account, and will be different from your Local Line login.
Once in your LocalPay portal, the Banking tab within your account Profile is where you can manually update or add new bank account information. This option is useful in instances where your banking institution does not integrate with Plaid.
To manually update an existing bank account in the portal:
- From the Dashboard, go to your Profile page
- Select the Banking tab on the left
- Click the edit icon in the upper-right corner
- Click ADD ACCOUNT MANUALLY and view the prompt that’s displayed
- Click Continue on the prompt, then click ENTER ACCOUNT MANUALLY
- Enter the Type of bank account, Routing, and Account Number, and Usage options
- (Optional) Click ADVANCED OPTIONS to add a bank account name and description
- Upload one of the qualifying support documents into the Upload and Attach Files field
- Click ADD to complete the process.