See our pricing page for an overview of Local Line subscription plans.
Subscriptions can be paid on a monthly, semi-annual or annual term. When you subscribe to an annual plan you pay less per month.
Payment
All major credit cards are accepted including Visa, Mastercard and American Express. Fees are charged automatically on a recurring basis if you pay by credit card. If you wish to use an alternative payment method for an annual plan, please contact support@localline.ca.
Update payment details
You can update your payment details in your account, or contact us at support@localline.ca to do on your behalf.
1.0 users
- Click the user icon (top right) and then click Edit account.
- Go to the Billing tab.
- Click Update payment method.
- Enter the new card details.
- Click Subscribe.
2.0 users
- Go to the Settings page.
- Click Billing.
- Add the card details:
- Click Edit next to the existing card to update it. Enter the details then click Apply.
- Click Add new card next to the existing card to replace it. Enter the details, then click Add.
Subscription plan changes
You can upgrade or downgrade your plan at any time. Or, add a premium feature to your existing plan.
1.0 users
Contact us at support@localline.ca to help.
2.0 users
Use this method in your account or contact us at support@localline.ca to help:
- Go to the Settings page.
- Click Subscription.
- In the Change subscription box, select the billing period and/or plan you want to change to.
Cancellations
Download your data
Please download your data before you cancel your subscription. A reactivation fee of $150 applies if you request your data after you cancel your subscription or if you reactivate your subscription.
Methods for 1.0
Methods for 2.0
Cancel your subscription
You can cancel your subscription directly in your account or by contacting us at support@localline.ca.
You are responsible for removing links to your Local Line storefront in other apps, like Facebook or Instagram, and from your website.
In 1.0
- Click the user icon (top right) and then click Edit account.
- Go to the Billing tab.
- Click Manage subscription.
- Click Deactivate subscription.
In 2.0
- Go to the Settings page.
- Click Subscription.
- Click Cancel subscription.
Refund policy
Monthly subscription
When you choose a monthly subscription you are agreeing to a contract that spans 30/31 days. If you decide to cancel before that period ends you are still billed the full contract period amount.
Annual subscription
When you choose an annual subscription you are agreeing to a contract that spans 12 months/1 year. If you decide to cancel within 14 days/2 weeks of your subscription start date then 50% of the cost of your annual plan is refunded. This also includes website building services.
If you decide to cancel after that 14 day/2 week period, you are billed the full duration amount of your subscription.
Pause program
We understand that many of our customers run a seasonal business and may want to temporarily pause their subscription in the off-season. The pause program lets you pause your subscription for up to 6 months within a 12-month period for a $5/month fee. Pause periods can only be started at the beginning of a billing period. For example, if you have a monthly subscription you cannot pause mid-month. The pause period would begin at the start of the next month.
Contact support@localline.ca if you want to pause your subscription.
Reactivate your subscription
Contact support@localline.ca if you want to reactivate your subscription. A reactivation fee of $150 applies to reactivate your subscription.
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