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Billing & invoices

View past invoices, update your payment method, and manage billing details.

This article covers the billing side of your Local Line subscription - viewing your invoices, downloading receipts, and keeping your payment method up to date. For changing your plan or billing cycle, see Managing your subscription.

Accessing your billing details

  1. Click 'Settings' in the bottom-left corner. 
  2. Click 'Billing' at the top. 
  3. View your payment method, billing address, and billing history. 

The Billing page shows your current plan, next renewal date, payment method on file, and a full history of your past invoices.

Viewing past invoices

Local Line generates an invoice each time your subscription renews and each time you make a plan change or add an add-on.

  1. In Settings > Billing, scroll to 'Billing History'
  2. You'll see a list of all past invoices, with the more recent at the top. 
  3. Each invoice shows: 
    1. Invoice number
    2. Date issued
    3. Amount charged
    4. Payment status (Paid, Pending, or Failed)
    5. Description (subscription renewal, plan change, add-on, etc.)

Downloading an invoice or receipt

To download an invoice, click 'View Invoice' in the Billing History section. This will download a PDF. Click on the download to open it in your browser. Each invoice includes: 

  • Your business name and address (as set in your business profile)
  • Local Line's business information for accounting purposes
  • A line-item breakdown of what you were charged for
  • Applicable taxes
  • The payment method used

These PDFs are formatted for your accounting records — pass them directly to your bookkeeper or import them into your accounting software.

Updating your payment method

Keep your payment method current so your subscription renews without interruption.

  1. In Settings . Billing, locate the 'Payment Method' section at the top. 
  2. Click 'Add card' if you do not have any payment method added. 
  3. If you need to update your payment method, click 'Update'. 
  4. Enter your new card or bank account details. 
  5. Click 'Save'. 

The new payment method takes effect immediately and will be used for your next renewal. Any pending or failed charges will be retried against the new method.

Accepted payment methods

For paying your Local Line subscription, the following payment methods are accepted:

  • Credit card - Visa, Mastercard, American Express, and Discover. 
  • ACH - for US accounts, only available for annual subscription payments. 
  • EFT bank transfer - for Canadian accounts, only available for annual subscription payments. 
  • Wire transfer - for international accounts, only available for annual subscription payments. 

Payment method options may vary slightly depending on your billing region.

Updating your billing address

Your billing address appears on every invoice and is used to determine applicable taxes. To update it, go to Settings > Billing, and scroll to the 'Billing Address' section. Update the address and click 'Apply'. 

Note that your billing address is separate from your business profile address. If you've moved or changed business structures, you may need to update both.

Handling failed payments

If a payment fails, Local Line will:

  1. Notify you by email immediately
  2. Automatically retry the charge several times over the following days
  3. Notify you again before pausing your account if payments continue to fail

To resolve a failed payment:

  1. Update your payment method (see above)
  2. Go to Settings > Billing > Invoice history
  3. Find the failed invoice and click 'Retry payment'

If your account has been paused due to non-payment, updating your payment method and successfully completing the charge will reactivate it automatically.

Tax on your subscription

Sales tax may be applied to your Local Line subscription depending on your billing region and tax registration status. Tax amounts appear as a separate line item on each invoice.

If you're tax-exempt or have a registered business number that should be reflected on invoices, contact support@localline.ca with your documentation. Once verified, future invoices will be issued accordingly.

Currency

Local Line supports multi-currency billing in USD, CAD, EUR, GBP, AUD, NZD, and more. Your invoice currency is set during onboarding based on your business location and cannot be changed mid-subscription.

The change your invoice currency, please contact support@localline.ca

Billing FAQ

Can I get an invoice before I'm charged?
Invoices are generated at the time of charge, not in advance. To see what you'll be charged at your next renewal, check Settings > Billing, which shows your next renewal amount.

Can I have invoices sent to a different email address?
Yes. To send invoices to a separate billing email (your bookkeeper, accounting team, etc.), contact support@localline.ca with the email address you'd like added.

Are invoices available in languages other than English?
Invoice PDFs are currently generated in English regardless of your account language. If you need translated copies for your records, contact support.

How long are invoices stored?
All invoices are stored indefinitely in your account. You can download any past invoice at any time.

Need help? 

For billing questions, contact support@localline.ca with your account email and any relevant invoice numbers. Our team can resolve most billing issues within one business day.